Commonly Asked Questions
CALL NOW (Toll Free) 866-998-0977 (Local) 434-975-LIFT (5438)
Where are you located?
We are located in Central Virginia near Charlottesville.
We proudly and quickly serve a 100 mile radius.
Do you have a showroom?
No. In most cases our customers live far from us and/or unable to travel or walk.
We will come to you. We can survey your stairs and suggest options for you.
How come your prices are lower than other companies'?
Not having a showroom and showroom staff enables us to pass the saving to you. We guarantee our low prices.
How will I know more about the stairlifts you offer?
We offer free, no obligation, in home consultations and staircase surveys to determine your needs and match you with an appropriate lift.
Are there any hidden costs?
None whatsoever. The total price quoted covers it all.
What do the Digital Display Codes mean?
All our stairlifts are equipped with a numerical digital display, so you will always know the status of your stairlift. We have put together a handy guide so you can see what all of the codes mean.
How long the batteries last and what is the cost to replace them?
With normal use, batteries are good for up to 5 years. Call us for up-to-date replacement battery price quote.
If I decide that I need a stairlift, how long will it be before it is installed?
After you have made your decision you could have your stairlift installed in your house within 7 days. Curved stairlifts may take slightly longer.
What is the Returns Policy?
Stairlifts are custom made and installed product. The track is cut to the length of your stairs and custom made based on which side of the staircase to mount the unit. As with all custom made products, that are made, cut and installed to your specifications, it is non-returnable.
Does Medicare cover any of the costs for buying a stairlift?
In most cases Medicare does not presently cover stairlift products. This may change without notice, please call and check with your Medicare office. Also check with your secondary or supplemental insurance provider.
What happens if there is a power failure, will I be stranded?
Our stairlifts are battery powered and will continue to work even if you have a power outage. We have pioneered the use of DC (battery) power in stairlifts. When the stairlift was designed, it was chosen due to the inherent advantages of safety, smooth power delivery and the ability to operate normally during a power failure. A fully charged battery will complete up to 20 trips. The actual number is dependent on the length of stair, angle of staircase and the weight of the user.
If I arrange to be visited by you, will I get the hard sell to buy a stairlift?
Absolutely not! we will have one of our consultant/surveyor to visit you. They don't work for commission and are not sales people. The visit is completely free and without any obligation on your part. We will only visit, call or email you if you specifically request it. During our visit you will have the opportunity to tell us about your individual requirements in the comfort of your home. We can then accurately measure your stairs and assess your specific needs. Once your staircase has been surveyed, you will be given your own free, fixed quote. It is then entirely your decision - in your own time - whether to buy or not. Unless you request a follow up call, you will not be bothered.
How long does it take to install a stairlift?
Installation usually takes less than three hours! Our stairlifts are fitted to the treads on the staircase, not to the wall. Before we leave we will make sure that your stairlift is tested thoroughly, demonstrate all the features - making sure you are perfectly happy and know how to use it - and of course we leave everything as clean and tidy as you had it before.